Before you submit
Fast pre-check list
Most blocked actions can be identified in under a minute with these checks.
- Confirm your wallet is connected and uses the expected address.
- Check the current round stage and period countdown in game view.
- Confirm cluster + program context (Devnet/Localnet/Mainnet).
- If a transaction failed, copy the tx signature and error text.
Include wallet address + game ID + round ID + tx signature for fastest response.
1 · Triage
Run pre-checks to confirm stage, wallet, and round context.
2 · Submit
Send one ticket with complete context to avoid back-and-forth.
3 · Resolve
Support explains state and provides next exact action.